Transfurmations Of Lymm Terms and Conditions

 

Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. In the best interest of your pet this agreement will give Transfurmations Of Lymm to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do our best to contact you first, before taking your pet for treatment, however this may not always be feasible. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these terms and conditions you are expressly agreeing to the following disclaimer:

 

Elderly, Infirm, Overweight or Young Dogs Disclaimer:

A full groom can take in excess of 3 hours and is physically demanding as well as stressful for some animals. Transfurmations of Lymm make every effort to provide additional support for elderly/ overweight/ infirm/ young dogs but we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. Transfurmations of Lymm reserve the right to stop the grooming process at any time with payment in full being due on collection of your dog.

 

By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis and Canine Parvovirus. An unvaccinated dog may put itself and others at risk. Transfurmations of Lymm takes no responsibility for any dog that may contract any of the aforementioned diseases. Transfurmations of Lymm may ask for proof of vaccination and veterinary information which must be provided.

 

Transfurmations is proud to be a tick/ flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid cancellation charge. We recommend that you contact your vets to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do an additional disinfection of our premises and equipment. An additional £15 will be included in your bill. If ticks are found an additional £5 will be charged to include removal. We will not be held responsible for any infection caused by the tick or removal thereof.

 

Transfurmations of Lymm practice humanity over vanity. If we are presented with a neglected coat and believe in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done in accordance with The Animal Welfare Act 2006. Whilst we make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom. In this event we will make every effort to contact you however if this is not possible we will, in our professional opinion, do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following de-matting disclaimer:

 

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal. This includes prolonged “de-matting” which is painful and detrimental to the welfare of the dog. If you bring your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog. If we we assess your dog’s coat it is found to be matted, it will therefore need to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. We will be happy to explain the correct way to brush your dog and suggest a grooming programme which will allow us to achieve the look you would like for your dog. This may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a mattered coat is clipped short it may occasional reveal sore, reddened and irritated skin. This is due to the fact that the skin is not been able to breathe and air circulation has now been restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price. The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and scooting. This is where the dog will scrape their back end on the floor to relieve itching and irritations. Should you have any concerns you should seek advice from your usual vets. Additional charges may be incurred due to the wear on our equipment, additional products used as well as time and skill needed to remove matting.

 

Transfurmations of Lymm aims to provide a relaxed and stress free grooming environment for your pet. Owners have the obligation to inform Transfurmations of Lymm of any known aggressive behaviour traits their pet may have to other animals or humans and any known medical conditions. Specifically, the owner must inform Transfurmations of Lymm if they have been advised by previous groomers of any of the aforementioned behaviours. If necessary a muzzle will be used to ensure your dogs and our safety.

 

Although Transfurmations of Lymm caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.

 

Behavioural charges will be decided by Transfurmations of Lymm depending on the severity of the behaviour and the time, skill and equipment required to groom the dog. If your dog should bite you agree to be responsible for all related medical and or vets bills, loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours are present during the groom the session may be stopped at anytime and full fee incurred.

 

Please toilet your dog before attending their appointment, Fouling in the salon may result in additional charges.

 

Transfurmations of Lymm works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may not be able to grant immediate access and would ask that you wait until your appointment time.

 

If you are running late, please give us a call. We work on a one to one basis with all dogs and therefore time between each appointment is very limited. If you are late this will impact the next appointments. If you are more than 15 minutes late, unfortunately you will have missed your allotted appointment time and therefore we no longer have time to complete your dogs groom. Rushing your dogs groom can cause unnecessary stress to your dog and increase the risk of accidents and injury. If you are more than 15 minutes late and your appointment is cancelled the cost of your dogs appointment will still need to be paid in full before rescheduling or rebooking.

 

We kindly ask that you are contactable at all times when your dog is being groomed and that you collect your dog promptly once their groom is complete. As much as we would love to spend more time with your dog, there is limited time between appointments and we do not have the facilities to hold dogs that haven’t been collected promptly. If you are late collecting your dog, it will impact all our other appointments for the day so therefore a £5 fee will be incurred after the first 15 minutes have passed and for every 15 minutes thereafter. 

 

Transfurmations of Lymm asks that you give at least 48 hours notice if you need to change or cancel your appointment. We are a small business and therefore can take sometime to fill cancelled appointments. We kindly ask that you give us as much notice as possible if you are unable to attend your appointment for any reason. If you cancel or rearrange within 48 hours of your scheduled appointment or fail to show up at the appointment time, the full grooming fee will still be charged. Failure to pay these charges will result in future appointments being cancelled and all fees will need to be paid in full before you can rebook.

 

Transfurmations of Lymm share images of dogs we have groomed on our website and social media. Should you prefer for photos of your dog not to be shared please let us know.